AI can transform every corner of the enterprise—if leaders can figure out how to make it scale. In partnership with Everest Group, Concentrix surveyed 450+ enterprise leaders across North America, Europe, Asia Pacific, and Latin America. The results reveal one clear truth: intelligent transformation has arrived and it’s undoubtedly human.
This is the new mandate: augment human intelligence with AI-powered precision.
You can tell a company’s strategy by where it puts its money. Enterprise spending is shifting toward AI enablement, modernization, and intelligent outsourcing.
Instead of tightening, budgets are transforming.
Smart leaders are funding transformation.
While 41% of companies still report that most of their AI projects are in pilot stages, the leaders are scaling fast. These organizations are building the infrastructure—data architecture, governance, and AI-ready talent—to deploy safely and strategically.
Enterprises that move beyond pilots now are establishing the foundations that competitors will struggle to catch up with later.
Traditional outsourcing models don’t cut it in the GenAI era. The most successful enterprises are adopting a hybrid sourcing model—combining internal teams with trusted partners who bring deep AI and CX expertise.
This “co-creation” model is how intelligent transformation truly scales. Enterprises want copilots who can design, build, and run AI programs that deliver measurable outcomes.
The GenAI journey spans design, deployment, and operationalization. True transformation requires partners that bring:
The hype phase of GenAI is over. The execution era has begun. Intelligent transformation is how enterprises will compete—and win—in the next decade.
It’s time to turn your AI strategy into enterprise impact. Talk is cheap. Outcomes aren’t.
Ready to move from pilot to performance? Take our Agentic AI Maturity Assessment and discover the use cases and roadmap that will power you enterprise.
Intelligent transformation is the strategic integration of AI, data, and human insight to redesign how enterprises operate, innovate, and serve customers.
Generative AI has moved beyond experimentation to become a core growth engine, powering smarter products, faster decisions, and more personalized customer experiences.
AI adoption is accelerating across banking and financial services, insurance, telecom, retail, travel, healthcare, and technology—the very sectors represented in our study of 450+ global leaders.
Because AI at scale requires investment and expertise. Over the next 2–3 years, enterprises plan to double generative AI budgets and significantly expand intelligent outsourcing, signaling a shift from pilots to enterprise-wide deployment.
Concentrix brings end-to-end transformation capabilities through the iX Product Suite—a connected ecosystem of AI-powered solutions that design, build, and run intelligent experiences. We help enterprises move from experimentation to execution with governed AI operations, measurable outcomes, and scalable success.
