Customer Service
Transformative customer service outsourcing

At the heart of every successful business is a happy customer. Our mission is to transform your customer experience, setting you apart from the crowd. We’re committed to excellence and genuine support in every interaction, all powered by a hybrid of technology and talent. Ready to redefine innovative customer service?
AI-powered difference in customer experience
Meet every customer with empathy, integrity, and insight, building meaningful connections across all channels. Our customer service outsourcing solutions combine expert knowledge with cutting-edge technology to create impactful interactions.
By adopting AI-driven omnichannel strategies, we ensure a seamless integration with your brand. Our team of multilingual advisors, backed by the power of generative AI and machine translation, ensures every customer feels appreciated and valued.
Services & Solutions
Customer Care
Foster continuous innovation and improvement with customer service outsourcing powered by the latest in AI, data, and analytics. Learn More
Technical Support
Deliver multilingual, omnichannel support for everything from simple questions to complex problems with our technical advisors, backed by generative AI technology. Learn More
Concentrix Named a Leader and Star Performer in Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – Global by Everest Group
Información destacada
Liderazgo de pensamiento e investigación para servir de inspiración a experiencias innovadoras
Solution Sheet
Preventing Contact Center Fraud: Concentrix CyberProtect + 1Kosmos Identity Verification
Research
Why Most Businesses Are Failing at Enterprise Generative AI and How to Beat the Odds
Frequently Asked Questions
Concentrix revolutionizes customer service by integrating AI-driven technologies like iX Hello and iX Hero that enhance customer experiences. They utilize AI-powered solutions to facilitate seamless interactions, ensuring that each customer feels valued and understood. This approach combines advanced technology with expert human support, providing a balanced and efficient service model.
Concentrix provides comprehensive customer service outsourcing, including B2C and B2B sales, customer care, technical support, content moderation, live/critical safety support, and collections. Leveraging the latest in AI, data, and analytics, they ensure that customer interactions are not only efficient but also foster long-term loyalty and satisfaction across multiple channels.
AI plays a pivotal role in customer service models by enabling personalized and efficient customer interactions. The use of AI facilitates quick resolution of issues, enhances communication, and allows for the automation of routine tasks, thereby improving overall service quality and customer satisfaction.
Concentrix ensures multilingual support in customer service through a team of capable advisors backed by AI-driven translation technologies. This commitment to linguistic diversity allows them to cater to a global audience, enhancing customer satisfaction and enabling effective communication.
