Industry & Domain Solutions

Industry solutions to speed up problem-solving and unlock value


Each industry and business functional group has its own set of specific challenges and goals. Industry and domain analytics solutions offer purpose-built tools designed to address your specific needs, leveraging AI and advanced analytics techniques to extract insights, inform decisions, optimize processes, and drive business growth. Ready for the solutions to meet your distinct needs?

Insights inspiring change for measurable value

You need insights that can help you make decisions that not only drive change, but also deliver tangible value to your business. That was the inspiration behind our industry solutions and domain analytics. With our expertise in tackling industry-specific challenges, we use accelerators and frameworks to integrate AI and data architectures seamlessly into your business processes to bring you the value you need.

Services & Solutions

Sales & Revenue Analytics

Enhance sales conversions, revenue, and customer satisfaction with hyper-personalization via our AI-powered offering, collecting and evaluating data across channels to boost customer acquisition, spend, upsell/cross-sell, and retention.

Social Media Analytics

Turn vast online data into actionable insights. We help you understand customer behaviors and preferences, build brand equity, improve campaign performance, manage online reputation, and gain a sustainable competitive edge.

Collections Analytics

Turn structured and unstructured data into actionable insights. We assess customer behavior, preferences, and associated risks, building AI/ML solutions to enhance collection performance and optimize customer outreach cost.

Payment Integrity

Ensure correct payments to payees and providers promptly with a technology-driven analytics engine that blends advanced AI and machine learning to enhance accuracy, curb overpayments, and minimize fraud across all claims.

Compliance Analytics

Leverage generative AI and a natural language interface to provide a complete view of contractual opportunities and risks for your organization, enhancing visibility into legal document portfolios, streamlining review and compliance efforts, and facilitating stakeholder access.

Digital Analytics

Gain insights into how customers interact with your digital channels, identify behavioral patterns to guide digital experience improvements, and deliver personalized ecommerce for increased conversions—using web analytics, mobile-app analytics, DTM, GTM, and SEO.
AI and Human Interaction: Applying Behavioral Science to CX Tech

Featured Insight

AI and Human Interaction: Applying Behavioral Science to CX Tech

Discover how behavioral science can transform experiences across AI and human interaction and maximize your AI tech investments.

Información destacada

Liderazgo de pensamiento e investigación para servir de inspiración a experiencias innovadoras

Frequently Asked Questions

Industry domain solutions are specialized services and products designed to address the unique challenges and needs of specific industries, providing tailored support that enhances efficiency, improves customer engagement, and drives business success.
Industry domain solutions can help your business by streamlining operations, improving customer experience, offering insights through data analytics, and enabling you to stay competitive in your sector while addressing regulatory and market challenges effectively.
Concentrix serves all major industries, including Automotive, BFSI (Banking, Financial Services & Insurance), Energy & Utilities, Government & Public Sector, Healthcare, Media & Communications, Retail & Ecommerce, Technology & Consumer Electronics, and Travel Transportation & Tourism, ensuring that each solution is customized to the specific requirements of the respective industry.
To determine the right industry domain solution for your organization, assess your specific business needs, challenges, and goals. Consulting with our experts can also provide insights and recommendations based on your industry standards and best practices.

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