Feedback Process – Concentrix CX Australia Pty Ltd
At Concentrix CX Australia Pty Ltd, building meaningful, lasting relationships with our valued customers is at the heart of what we do. Your feedback is crucial, not just to address immediate concerns, but to help us continually enhance our services.
We Love Hearing from You!
Compliments
Our game-changers thrive on delivering exceptional experiences. If they have provided you with an excellent experience, please let them know! We appreciate your compliments and invite you to share them using any of the contact methods below:
Email: [email protected]
Phone: 1300 288 808 option 3
Mail: Complaints Officer
Concentrix CX Australia Pty Ltd
Level 21
175 Pitt Street
Sydney NSW 2000
Complaints
We are committed to effective and efficient complaints management. Should anything not meet your expectations, we’re here to listen and improve. We’ve developed a straightforward process to ensure your complaints are addressed swiftly and fairly. Simply contact us on your preferred method below:
Email: [email protected]
Phone: 1300 288 808
Mail: Complaints Officer
Concentrix CX Australia Pty Ltd
Level 21
175 Pitt Street
Sydney NSW 2000
Accessibility Services
We take our commitment to provide accessible services to customers seriously.
If you are deaf or have a hearing or speech impairment, you can contact us on the National Relay Service at https://www.accesshub.gov.au/about-the-nrs/nrs-call-numbers-and-links, a government initiative that offers an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It’s available at no additional charge:
Talk to text users, please call 133 677 and then ask for 1300 288 808
Speak to listen users, please call 1300 555 727 and then ask for 1300 288 808
Internet relay users, please connect to the National Relay Service and then ask for 1300 288 808.
When reaching out by mail or email, please include as much detail about your complaint and your contact information to help us assist you better.
Stay Updated on Your Complaint
If you’ve already lodged feedback or a complaint, you can contact us at any time for an update using one of the above channels. Please include a reference to your previous communication to help us respond efficiently.
Resolution Process
We endeavour to resolve all complaints as quickly as practicable. Upon receiving your complaint, we will acknowledge it within one (1) business day and aim to resolve your complaint within five (5) business days. If we are unable to resolve your complaint within that timeframe, we will complete the investigation and ensure you’re informed of the outcome within thirty (30) days.
Our Internal Dispute Policy is available here
Contacting AFCA
If your complaint is not satisfied through our internal process, you have the right to refer your complaint to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA). AFCA provide a fair and independent complaint resolution service, which is provided to you free of charge.
AFCA
Email:
[email protected]
Phone:
1800 931 678 (free call)
Mail:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne Vic 3001