Focusing on a unique blend of human-centric design and AI to reinforce the strategic vision behind the technology.
NEWARK, Calif. (October 6, 2025) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, has been recognized not once, but twice, at the 2025 Merit Awards in Technology. Our groundbreaking iX Hero™ platform has won Gold for Best AI Solution for Customer Service and Bronze in the Software and Apps category, underscoring our innovation across the technology spectrum.
iX Hero exemplifies Concentrix’ forward-thinking strategy by merging human-centric design with AI technologies to redefine customer service delivery:
- Hero Store: This app store environment allows contact centers to customize AI applications, ensuring tailored solutions that meet unique business needs.
- Insights: iX Hero provides data-driven coaching with a +10% improvement in first-contact resolution and a 13.5% increase in CSAT scores.
- Harmony and Clarity: iX Hero improves communication quality and efficiency, enhancing customer interaction by 33.6%.
The Merit Awards reinforce our position as an industry leader. Recognition from such programs validates our commitment to innovation and enhances our ability to set new benchmarks for quality and performance. These awards underscore our dedication to delivering cutting-edge solutions that empower both our clients and our people to thrive in an evolving digital landscape. For more information on iX Hero, See Here.
With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.
For more information about our career opportunities and our solution services, please visit Concentrix.com.
