AI-driven Roleplay accelerates performance, consistency, and business impact
NEWARK, Calif. (Oct. 27, 2025) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the newest feature release of iX Hero, part of the company’s expanding Intelligent Experience (iX) product suite.
iX Hero uses AI to supercharge the way customer experiences are delivered. The latest release introduces new generative AI-powered Roleplay experiences, giving teams a smarter, more hands-on way to build capability. Instead of learning through slides or scripts, customer-facing teams can now practice real conversations in a safe, dynamic environment, strengthening confidence, empathy, and consistency before ever going live. The result is faster onboarding, sharper skills, and measurable improvements in every interaction.
For decades, Concentrix has helped the world’s best brands transform the way they connect with customers to drive growth. Now, with Roleplay, that same expertise is in clients’ hands, empowering their teams to learn faster, perform with greater confidence, and deliver better results. Designed for anyone who leads, coaches, sells, or supports, it brings practical, AI-powered practice into everyday development, helping people communicate smarter and perform at their best.
By making it easy for teams to practice real scenarios, get instant feedback, and scale learning across their organization, Roleplay can turn everyday training into measurable performance gains.
- Faster proficiency and stronger performance, with measurable improvements in Customer Satisfaction (CSAT) by up to 9%, First Contact Resolution (FCR) by as much as 11%, and Speed to Proficiency by up to 15%, based on studies in production.
- Rapid onboarding, with guided, pre-built scenarios that accelerate new-hire readiness.
- Global consistency and inclusivity, through multilingual capability and localized accents that help teams train anywhere, in any market.
- Smarter coaching and insights, powered by real-time feedback and analytics that pinpoint where skills shine and where support is needed.
“AI shouldn’t just automate, it should accelerate human potential and drive business growth,” said Ryan Peterson, Executive Vice President and Chief Product Officer at Concentrix. “With iX Hero Roleplay, we’re changing how people learn through AI-driven experiences, turning every practice session into a moment of growth and every conversation into a competitive advantage. It’s not just training; it’s transformation in motion.”
Available globally now, iX Hero Roleplay is built for scale with enterprise-grade security and compliance and integrates seamlessly into existing learning and customer experience ecosystems. For more information, meet iX Hero on the company website.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and product portfolio, the potential benefits associated with the use of iX Hero and the company’s other products and services, including enhanced proficiency and performance, speed of onboarding, customer satisfaction, and available talent pools, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2024 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
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