Webinar

Turning AI from Concept to Capability Across the Care Journey

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Transforming the Care Journey with Intelligent Solutions

Patient experiences on the care journey matter more than ever. Discover how to effectively integrate AI into healthcare practices, ensuring each step of the care journey embodies personalized attention, empathy, and efficiency. This transformative session sheds light on how combining human decision-making with AI-driven automation can optimize healthcare delivery, creating a seamless experience for both providers and patients.

Watch the video to see Tara Mahoney, VP of Healthcare Practice at Genesys, and Jeff Cram, SVP of Healthcare at Concentrix, unpack actionable strategies to create “agentic blueprints” in healthcare. By designing intentional frameworks that fuse human insight with intelligent automation, you can unlock unprecedented levels of patient satisfaction and operational excellence throughout the care journey.

You’ll gain insights into an evolving care journey, including:

Enhanced patient experience: Learn how to improve interactions and outcomes throughout the care journey.
Integrative strategies: Discover frameworks that seamlessly merge AI with human expertise to transform the healthcare delivery process, maximizing care journey effectiveness.
Operational excellence: Gain insights into optimizing processes and resource management for more efficient care delivery along the care journey.

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You can’t take the care out of healthcare. But you can rewire the way it’s delivered—with intelligence, empathy, and action at every step.

In this session, we’ll unpack what it means to build agentic blueprints in healthcare—practical, intentional designs that combine human decision-making with AI-driven automation to create better customer experiences across the entire care journey.

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