The statistics painted a grim picture. Over the past decade, more than 350 young drivers between the ages of 18 and 25 have lost their lives in the region—accounting for a staggering 25% of all driver fatalities during that period. This road and traffic authority, responsible for maintaining the arterial road network as well as managing driver licensing and vehicle registration, knew that decisive action was needed.
In response to this crisis, the state government implemented a new requirement: learner drivers would need to complete a mandatory minimum of 120 hours of supervised driving experience before obtaining their license. While well-intentioned, this policy introduced its own set of challenges.
The existing system relied entirely on paper logbooks to track driving hours, while road safety education was delivered through physical booklets. This approach created significant operational costs for all involved. More concerning still, paper logbooks were vulnerable to manipulation, with no way to verify that learners had genuinely completed their required hours.
The authority needed a solution that would not only ensure compliance but also deliver more effective safety education tailored to each learner’s journey.
Concentrix partnered with the local telecommunications company, the road and traffic authority, and the government’s accident commission to address these challenges head-on. Through an 11-month Design & Build project, we created a comprehensive mobile application solution designed specifically for learner drivers.
The engagement began with a thoughtful co-design phase that prioritized understanding the needs of real users. The team conducted extensive user research and performed a thorough analysis of the technical landscape, ensuring that the solution would be built on a solid foundation aligned with actual learner and supervisor behaviors.
Rather than following a rigid development plan, the team adopted a continuous discovery and design approach throughout the build phase. This agile methodology allowed them to respond to insights and refine features as the project progressed.
The technical solution included native mobile applications for both iOS and Android platforms, ensuring broad accessibility across device types. Behind the scenes, a robust .NET Core API layer hosted on Amazon Web Services provided the infrastructure needed to support the apps at scale while maintaining security and reliability.
Beyond simple hour tracking, the apps also deliver road safety content that evolves with each driver’s experience level. Working in conjunction with a dedicated website, the platform provides educational materials specifically tailored to where learners are in their journey—ensuring that novice drivers receive different guidance than those approaching their licensing test. This personalized approach means that drivers are better educated about the specific risks and skills relevant to their current capabilities.
Through an 11-month Design & Build project, we created a comprehensive mobile application solution designed specifically for learner drivers.
