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Telecom and media companies are under pressure to deliver faster, more personal, and more frictionless experiences without adding complexity or cost. That’s where iX Hero comes in.
Built for advisors by the CX experts, iX Hero shows how AI is changing customer service in telecom, turning every advisor into a hero with the confidence, speed, and clarity to solve problems on the first contact.
Watch how Mark, a cable customer, gets instant resolution when his advisor uses iX Hero’s unified workspace. With AI-powered retrieval, real-time updates, and noise-reduction technology, the advisor finds exactly what’s needed—fast.
iX Hero brings together everything that matters:
Discover how AI is transforming telecom CX and why the world’s leading providers trust Concentrix iX Hero to power the next generation of customer experience.
iX Hero is an agentic AI application that unifies the full advisor experience, bringing together tools for communication, knowledge, coaching, and insights in one place.
iX Hero solves the biggest challenges in telecom customer service, balancing cost and experience, simplifying AI deployment, improving advisor performance, and providing real-time visibility into CX operations.
iX Hero can be fully scaled within a few weeks, delivering measurable improvements across efficiency, CSAT, and revenue from day one.
Existing clients have seen 22% AHT reduction, 250% revenue growth, and 20% faster advisor search time, with CSAT rising from 72% to 81.8%.
